In the 2nd IEEE EMS workshop on "Telecom Project and Quality Management", Peter Snowdon presented communities of practice as a means to transfer knowledge and to foster change initiative in a multinational operator with central functions and local operating companies.
You can download his presentation on http://www.is.rub.de/blickpunkt/ems-workshop/06_IEEE_EMS_07_snowdon.pdf.

Post edited by: TGoeller, at: 2007/07/07 14:59